Alisa Cruises 3 days 2 nights
$400
$300
Hanoi, Halong Bay, Tuan Chau Harbor, Titov Island, Pearl Farm Village, Drum Cave, Sung Sot Cave, Halong Bay, Hanoi
Launched: 2018
21 Cabin(s)
All the cabins of this junior class are located on the first or third floor with a size of 20 m² each. From the large pure glass window, you can admire the beauty of Halong Bay all day. All the facilities in the cabin are well- equipped. The bathroom is private with a standing shower. This type of cabin can be a great choice for 2 adults with 1 double or 2 single beds.
With the senior type, all the cabins are on the first and second floors. Besides the wonderful ocean view from the window, all the modern interior, especially the Jacuzzi, will make your stay more relaxing and comfortable. In comparison with the juniors, the seniors are all bigger with 22 m², which is definitely spacious for 1 double bed or 2 twin beds.
This VIP class of cabins on Alisa Cruise will bring a better view for passengers to enjoy the scenery of the UNESCO site as it is located on the third floor with a private balcony. These cabins are all 32 m² at large, which is perfect for 1 king bed or 1 single bed. Besides the private balcony, the Jacuzzi bathtub is also another place for you to have truly relaxing moments on the sailing way.
The Triple Suites Ocean View cabin with 1 double and 1 single bed will be suitable for a group of 3. You can find the triple cabins on both the first and the second floor with a size of 22-25 m². The bathroom can be a shower or bathtub upon your choice.
Last but not least, the Family Connecting Suites Ocean View Cabins are specially designed with double beds or single beds to bring a memorable experience to your family. Being located on the first floor, this 45-m² cabin will make sure that you can relax in a spacious private area with a stunning ocean view. Besides, you will be also impressed by the design of the bathrooms with 1 Jacuzzi bathtub and 1 shower.
Overview
Alisa Cruises is one of the brand-new steel boats in Halong Bay, which was launched in February 2018. The name of the cruise owes its origin to a princess’s name, which shows a vision that it will shine brightly in the bay like a princess.
Indeed, among hundreds of cruises sailing in this worldwide-known UNESCO site, Alisa Cruises is always outstanding thanks to its exquisite design of 4 luxury decks which are elegantly styled with comfortable and modern facilities.
As a luxury cruise in Halong Bay, Alisa believes that the excellent service provided by our dedicated staff, a variety of great activities, and wonderful cuisine will be a once-in-a-lifetime experience for all travelers to memorize.
Along with the deep passion to provide the best service to our distinguished customers, our team also put every effort to be a responsible traveling companion to the local life and nature. We aim at showing all the guests our Halong Bay, a precious present given by the mother of nature, which should be treasured and protected carefully.
Highlights
Restaurant and Bar
The restaurant and the bar are two of the most important parts of the cruise where our guests spend most of their time there for enjoying excellent meals, relaxing with their drinks, and socializing. That is the reason why we put our central focus on styling these areas. The dining room and bar on Alisa Cruises are spacious enough for serving up to 58 guests at the same time and always bring a cozy feeling to our guests with comfortable facilities.
Beauty Spa Service
The Beauty Spa Service is specially designed to bring the truly relaxing moments to our guests during their trip to Halong Bay. After a long fascinating day of various muscle-required activities such as kayaking, swimming, hiking, walking to visit the cave, a massage of 30 or 60 minutes will be a wonderful break for your body. Please book in advance for the spa service if you want to simply close your eyes and let our therapists relieve your stress.
Luxury Pick-up Service
Alisa Cruises is proud to provide one of the best transportation services on the route Hanoi - Halong Bay - Hanoi with luxury limousines. You can totally relax and rely on our professional drivers from the moment he picks you up in the lobby of your hotel until he drops you off back to your hotel. As safety is above everything, all the limousines in our company are always carefully checked before the trip and under regular maintenance.
Facilities
HA NOI – HALONG BAY ON ALISA CRUISE (L, D)
7:30 – 8:20 Pick-up service in Hanoi
Our bus will come to pick you up in the lobby of your hotel in Hanoi.
8:30 Transfer to Halong Bay
During the 3.5-hour drive to Halong Bay, the bus will go through the countryside in the Red River Delta area. You can see a lively picture of the farming life or simply take a nap on the way.
10:00 Short break
A 30-minute stop in Hai Duong province is needed for both you and our driver to relax before keeping on the journey of 1.5 hours more.
12:00 Arrival at Tuan Chau Harbor
Alisa Cruises Lounge which is located at no.16 Tuan Chau Harbor will be the end of the bus driving. You will have 15 minutes to relax in the lounge before embarking.
12:15 Embark on Alisa Cruises
Before sailing to Halong Bay, the cruise manager will have a short introduction to Alisa Cruise and safety instructions while you enjoy some welcome drink. After that, you will receive your room key for check-in.
12:30 Lunch
To make sure that all the guests have enough energy for the afternoon activities, our talented chefs will serve you a variety of tasty Vietnamese and International dishes during lunch. While having the meal, you can enjoy the magnificent scenery with islands and islets as the cruise is getting closer to the center of the bay.
14:00 – 15:30 Visit Titov Island
Titov Island is considered one of the best areas for swimming and hiking on Halong Bay. Taking the advantages of the sandy beach, you can go swimming among the pure water to refresh yourself. Besides, you can take on a hiking challenge of around 500 steps to the observation building on the top. It will be such a reward to experience Halong Bay from another more spectacular view. For hiking, shoes are highly recommended.
16:00 Kayaking around Pearl Farm
The second stop in the afternoon will be Pearl Farm which will bring you lots of fun. Pearl is considered the most-well-known specialty in Halong Bay. You will see all the processes to cultivate the finest pearls from oysters. Besides, you can also take advantage of the water’s tranquility to do kayaking. Being among the wonderful nature of a private kayak will be an unforgettable experience.
17:30 Sunset party on Alisa Cruises
Upon your arrival, the Sunset Party with juices, red wine, and fruits will be ready on Panorama Roof Bar where you can observe the sunset while slowly enjoying your favorite drink. It is a truly relaxing moment of the day.
18:00 – 18:30 Cooking class on Alisa Cruises
In the late afternoon, the cooking class will be arranged for all the guests who want to understand more about Vietnamese cuisine. During this section, our chef will show you how to make Nem (or Spring Roll) step by step.
19:30 Dinner
Among the cozy atmosphere in the dining room, dinner will be served with excellent dishes well-prepared by our talented chefs.
21:00 Leisure time
After dinner, you can get involved in some entertaining activities on the cruise including playing cards, chess, or karaoke. Besides, you can have your patience challenged with squid-fishing. Equipment will be arranged for this activity by our staff. If you want to have a truly relaxing moment, you can request the Beauty Spa Service as well. The cruise will stay overnight at 368 or the Titov anchoring area.
Meals: Lunch, Dinner
DRUM CAVE – HO DONG TIEN (B, L, D)
6:30 Tai Chi Class
The quiet atmosphere of Halong Bay under the pure sunrise makes Tai Chi an ideal activity in the early morning. The combination of deep breathing and gentle movements will help you to slow your thoughts and totally relax your body.
7:00 Breakfast
In the restaurant, our staff will serve you a light breakfast with pastries, coffee and tea before you get involved in the second day with lots of awesome places.
8:30 – 10:00 Transfer to the day boat
You will transfer from Alisa Cruise to a local day boat to discover another stunning part of Halong Bay. While this day boat keeps sailing further to the bay, you can simply relax or have sunbath on the top deck.
11:00 Kayaking around Drum Cave
Drum Cave is the first stop of the day for doing kayaking. While kayaking around this area, you can see the locals raising oysters and clams on their floating farms. As you come closer to the mountain, you will have a closer look at the amazing local flora and fauna as well.
12:30 Lunch
After a very fun section of kayaking, you will be back to the day boat for an excellent lunch.
13:30 – 16:00 Explore Ho Dong Tien
In the afternoon, you will visit Ho Dong Tien (or Fairy Lake Cave) which is located in the core part of Halong Bay. With a kayak, you will go through the entrance of the cave to admire the beauty of hundreds of sparkling stalactites and stalagmites which are all well preserved and protected from the sunlight. Our tour guide will also lead you to an untouched lake surrounded by limestone mountains.
16:30 Return to Alisa Cruises
The local boat will bring you back to Alisa Cruise. It is time for you to recharge after a long day with the Sunset Party. Plenty of fruits and juices will be served in Panorama Roof Bar. Besides, if you want to have a deep relaxation, you can request the Beauty Spa Service. Our experienced therapist will give you a massage to ease your stress.
17:30 Cooking Class
In the cooking section, you will learn how to make a traditional spring roll which is one of the most popular dishes in Vietnam. All the detailed instructions will be delivered by our talented chef.
19:30 Dinner
A set-menu dinner with various Asian dishes will be served to all the guests. You can experience the relaxing atmosphere of Halong Bay during the night time while enjoying tasty food cooked by our dedicated chefs.
21:00 Leisure time
After dinner, it is your free time. For those who would like to be engaged in a group, playing chess, cards, karaoke, and squid fishing will be some great recommendations. Besides, you can also cherish your own time with your favorite drink and silently enjoy the night sky of Halong Bay.
Meals: Breakfast, Lunch, Dinner
ALISA CRUISE – HANOI (B, L)
6:30 Tai Chi Class
Doing Tai Chi is a good way to start your energetic day. Our Tai Chi master will show you how to clear your mind and recharge your energy with deep breathing and gentle movements. Besides, the morning scenery with the sunrise is indeed worth your early wake-up.
7:00 Breakfast
Before the upcoming activities, a light breakfast will be served in the dining room. Tea, coffee, and pastries are always available.
8:00 Visit Sung Sot Cave
The tender will bring you to Sung Sot Cave (Amazing Cave) which is the biggest cave in Halong. You will go up to the entrance of the cave with about 150 steps, walkthrough 3 chambers of this 1,000-square-meter cave and end up in the other exit way. As this is a long walk of around 50 minutes, shoes and comfortable clothes are preferred. The tender will wait in the exit way to take you back to Alisa Cruises.
10:00 Check-out and brunch
After getting back to Alisa Cruises, you will check out and settle your bills in the reception area. Brunch comes after that with a variety of choices.
11:30 Disembark
After brunch, you will disembark and return back to Alisa Cruise Lounge which is located in Tuan Chau Harbor.
12:00 Transfer back to Hanoi
You will go back to Hanoi with our comfy bus on the same expressway of 3.5 hours.
14:30 Short break
On the way back, our bus will stop at a ceramic workshop. You can not only relax there but also observe the finest pottery products by the local craftsmen.
16:00 – 16:30 Arrival at Hanoi
Our driver will say goodbye to you and drop you off at your hotel in the Old Quarter. This is considered the end of the Alisa Cruises 3 days 2 nights.
Thank you for choosing Alisa Cruises among Halong Bay Cruises for your memorable holiday trip to Vietnam.
Meals: Breakfast, Lunch
General Information
Bus pick-up time: 7:10 AM - 7:45 AM
Check-in: 12:00 PM - 12:30 PM; Check-out: 10:30 AM - 11:00 AM
Return Hanoi by bus: 4:30 PM
Shuttle bus pick-up & drop-off point: Hotel in Hanoi Old Quarter or in front of Hanoi Opera House
Booking Policy
• 50 % of the total cost is required to secure the booking.
• The remaining balance is to be paid 15 days prior to the departure date.
• In some special cases, you will be required to pay the full cost or a number greater or smaller than the standard 50% to secure your booking.
• In some special cases, the deadline for payment will be required sooner or later than the standard 15 days prior to booking.
Cancellation by Customer
• More than 31 days prior to check-in (departure date): Free of charge
• From 31 to 16 days prior to check-in (departure date): 10% of total rates
• From 15 to 8 days prior to check-in (departure date): 20% of total rates
• From 7 to 4 days prior to check-in (departure date): 50% of total rates
• Less than 4 days prior to check-in (departure date): 100% of total rates.
• No-Show: 100% of total rates
*** Cancellation notice from customer must be sent to us via email. Refund will be processed between 10 -15 working days.
Cancellation by Halong Bay Management Board due to bad weather
If the cancellation is made by the Halong Bay Management Board, following policies will be applied depending on the time of cancellation.
• When a cancellation is made before departure date- check-in date (if no services have been used): 100% refund.
• When a cancellation is made during the trip (some services have been used such as transfer, food, some amenities, etc.): used services will be charged, the rest will be refunded.
• When a cancellation is made before or during the departure date and the trip must be shortened from 2 nights to 1 night, 2 days 1 night trip, plus other used services will be charged, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you!
Note: In case of a cancellation decision made by the Management Board of Halong Bay, an alternative travel arrangement will be made on request, or you will be refunded in accordance. In all cases, please contact our travel consultant via email or phone for support. We are always willing to provide you with any assistance you may need on or off board.
Important Notes
• PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
• In case of adverse weather conditions in Halong Bay, the cancellation will ONLY be made by the Halong Bay Management Board. Usually the announcement will be declared very close to or on the departure date and our refund policy will come into effect.
Inclusions
- Luxury accommodation with A/C, shower, mini bar.
- In-house English speaking guide
- All meals onboard (3 main meals + 1 breakfast for 2 day/1 night and 5 main meals + 2 breakfast for 3 day/2 night)
- Welcome Drinks
- Cooking Class, Tai Chi session, kayaking
- Insurance on-board
- Fishing equipment
- Entrance & sightseeing fees
- Complimentary morning tea & coffee for breakfast
- Includes Taxes & Fees
Exclusions
- Transfer Hanoi – Halong Bay – Hanoi (Shuttle bus or private car/van)
- Visa arrangement & airfare
- Beauty spa and massage services
- Tips and other personal expenses
- All other services not mentioned above
- Surcharge on 24 December, 31 December and Lunar New Year 5th, 6th, 7th Feb 2019
Reviews
Miwa Yoshida
Japan"Great experience"
Alisa cruise is all you want for a nice trip to Halong Bay. I highly recommend this experience to everyone. Our group was in 6 people, we had 3 cabins, and both of them were good. Food was a big plus point for service. All the staff in the restaurant were very accommodating and polite. We did a visit to the cave which is truly amazing, followed by short hiking to the top of a mountain to see the whole view over the Bay. Our tour guide was a woman, she was great. Nancy was found to be very helpful in helping us with our booking process and inquiries. She was good at communication. If you are planning to go to Halong Bay, go with Alisa cruise, you will definitely not be disappointed.
Amjad Ali Khan
India"Fantastic cruise and staff"
Great trip. The scenery, the sea, and the caves were amazing. Thanks to Anna Pham for arranging everything for our booking. She made sure that we would have a smooth trip from the start to the end. Hopefully, you will meet her, if you have any questions, talk to her, then very quickly she will rely on, even out of the working hours. Thanks for your great efforts. The Alisa cruise was nice and made me feel luxurious. We had a large room with jacuzzi and a private balcony. Every corner on the cruise was super clean. The restaurant served delicious food, and I found all the staff very helpful. The tour guide was excellent in giving information. Halong Bay is a sort of mass tourism, so it is crowded with many tourists. But it is still worth visiting because you can get away from the bustling cities. The activities given were diversified with hiking to the top of the mountain, kayaking. Drinks on board were a bit more expensive than the mainland, maybe it’s costly to store on the boat.
Vicky Leandros
Germany"Fun way to see Halong Bay!"
My family had a memorable time in Halong Bay with Alisa Cruise. Everything we had during this trip was incredible. There were many things to do, we had options for hiking, kayaking, swimming, fishing, cave exploring, cooking, going party. The food was outstanding, especially the dinner which I LOVED. All the services onboard, were excellent, delivered by the best staff. Our tour guide on board named Thuy, she was very accommodating, informative about the place we visited. We were given enough time to visit and relax, everything was well organized. My family has 4 people, so we booked a connecting senior suite. It was so spacious and convenient for us to keep an eye on our children. The bathroom was truly impressive. Our children love this cruise so much. Personal thanks to Anna Pham who took care of our booking. Would recommend.
Luhan
China"Halong Cruise shouldn’t be missed"
I just came back to my hotel in Hanoi after one night trip on Alisa Cruise in Halong Bay. Definitely worth the visit. All the staff working on board were well-trained and friendly. I was so lucky to meet Thuy, our great tour guide, she is very knowledgeable and has a great sense of humor. Food was tasty, the room I had incredibly clean, spacious with a private balcony. It was great to sit there to enjoy the tranquil landscape of the Bay. The activities were well-prepared, on time, not too rushed. I realized most of the cruises share the same route, so I wish I should have booked a 2-night stay to go further. I love the experience so much. Thank Alisa Cruise.
Alan Tam Wing Lun
HongKong"Romantic cruise"
Thanks, Alex and Nancy for making our trip so special. We were on the Alisa Cruise for one night only. We booked this tour with Nancy, and she organized well a package including transfer on a luxury bus from Hanoi. The room was comfortable and clean with jacuzzi inside the bathroom, as well as a private balcony. Thanks, Alex, a super host onboard, for taking good care of us during our stay. Besides, another staff was friendly and helpful. We had 4 meals onboard, and they were all so good. We tried several drinks at the bar (of course extra charges), they were nice with reasonable prices. Overall, it is a must-try trip. Definitely recommend.
Amsterdam
United States"Pleasant and unique experience"
We went for staying one night on Alisa Premier Cruise, and we love this trip so much. The staff was polite and professional. Everything was well prepared, so there was nothing to complain about. Our tour guide Thuy was great. She kept us entertained all the time. Special thanks to Ms. Nancy for helping us book this trip smoothly. The food was tasty, both of us love Vietnamese food, so we enjoyed it. The room was luxurious with a balcony.
Emmelie de Forest
Denmark"Thank you so much Nancy for great service"
Though it was my second trip to Vietnam, it was my first time in Halong Bay. My friends recommended me to book a trip with Alisa Premier Cruise. Nancy was helpful, she was always available to contact on Whatsapp. Thanks, her for answering all my questions, and caring for me throughout the trip. My stay on the cruise ship was fantastic, nice room, lovely people, good food. I also enjoyed all the activities packed on the trip including hiking, kayaking, swimming, sightseeing. Nice!
Alexandre Desplat
France"Wonderful trip and excellent team"
My family had the greatest experience during our trip to Vietnam with Alisa Cruise and Halong Bay. We did one night trip, and we had a lot of fun. Halong Bay itself is amazing, but the whole experience would be more memorable if you choose the right cruise ship. Alisa Cruise is everything you need for a perfect trip. The food was fantastic. My daughter loved the BBQ dinner so much, it was the first time she enjoyed the food happily since we reached Vietnam. All the staff were really professional and accommodating. They gave my family a big surprise when they gave a birthday cake to one of us who had her birthday over the stay on the cruise. We didn’t inform us about this information, but they knew and made us feel welcoming. Thanks, Mr. Alex, Jack, and all the staff for this unforgettable trip.
José Carreras
Spain"Amazing time on Alisa Cruise"
My husband and I booked a 2-night trip because we thought a 1-night stay might be too short for us to relax. Our trip was perfect in all aspects. We had friendly and helpful staff on the cruise, nice room with balcony, great food, and interesting activities of hiking, kayaking, visiting caves. We were picked up in Hanoi, then headed to Halong Bay on the new way by a luxury minibus. It seemed that our bus was nicer than most of the buses we saw at the harbor. Special thanks to Ms. Anna Pham for actively responding to our questions. The customer services from the start to the end was excellent. Highly recommend.
Celine Dion
Canada"Excellent hospitality and experience"
Nancy was a great girl. She helped us book our one night trip on Alisa Cruise. There was no problem, everything was clearly stated in the description. The cruise was spacious. Our room was clean, and it has a jacuzzi with an outstanding view. Food is suitable for everyone. They also offer choices for vegetarians. The itinerary, along with all activities, was well organized so that we still had enough time to rest. All staff was welcoming and courteous. 2 bottles of water are free, but others in the minibar need a surcharge. The bar on board has great drinks. Thanks, Alisa.
Rose McIver
Australia"Great trip. Many thanks to Ms. Nancy"
I am totally satisfied with Alisa Cruise. It is probably one of the best ships in Halong Bay. Booking the trip directly on Tripadvisor, I was very lucky to have Nancy as a supporter of my booking. She was very accommodating, and always took very good care of me, even after the trip. The meals were served with good food. The captain and his staff were lovely and helpful. My room was the best, even better than the room I got at my hotel in Hanoi. It was spotlessly clean, definitely worth 5 stars. I will suggest Alisa Cruise to my friends and family.
Cheryl Cole
United Kingdom"Amazing Halong Bay Cruise!"
We spent a couple of nights in Halong Bay with Alisa Cruise. Everything was absolutely amazing, we can’t fault the whole experience. Firstly, I wanna thank Ms. Anna Pham for her patience in dealing with our inquiries. It was very easy to communicate with her anytime, in return, she gave us responses promptly. The cruise ship was amazing and immaculately clean. Our room was luxurious with a private balcony. It was ideal to enjoy the beautiful sunset in the Bay from the private space. The food onboard was delicious and plentiful. I was so appreciative when I received a birthday cake from the cruise. Thanks to all the staff, all of you are the most amazing people I have had, very enthusiastic, energetic, and friendly. I also would like to thank Mr. James, Mr. Jonny, and Whiskey at the bar. Best trip ever!
Joyce Chu
Malaysia"Once-in-a-lifetime trip"
Halong Bay is surprisingly stunning with many small limestone islands. My room was excellent with a nice view. The food surprised me a lot with its variety. I had plenty of choices for food including seafood, Vietnamese dishes. All the staff on board were so nice, and helpful whenever I need anything. The activities were reasonable, not so rushed so that we were able to relax. Thanks, Nancy, a woman at the office, for her kindly support in the booking process. She couldn’t do enough to make sure everything would go wrong. We will come back with our friends. Absolutely recommended.
Damien
Singapore"Great 3 days 2 nights Cruise"
Nice people, nice cruise. Anna Pham was helpful in dealing with our requests. John, our onboard tour guide was very accommodating and knowledgeable. I will recommend Alisa for Halong Bay Cruise.
Sydney
Australia"Great Cruise company"
We came across Alisa Cruise on Halong Bay Cruise Deals, then we decided to book a 2 days 1 night trip with this cruise. A woman named Anna Pham quickly contacted us and helped us to arrange the pick up from Hanoi to Halong. We were taken comfortably on a luxury minibus with large seats. The cruise was nice and spacious. Our room was clean, it even had a balcony with a nice view. We had good food onboard and an interesting itinerary. We did a cave visiting, short hiking, kayaking, and a cookery class on board. Our guide was informative about the place. It deserves 5 stars.
Glenwood
United States"First time and definitely come back"
Halong Bay was still amazing though the weather during our trip was foggy. We visited in February, so it was in winter there. The stunning weather is usually from May to December. We still enjoyed the cruise trip so much. We had traveled from South to North of Vietnam, so Halong Bay was one of my last stops this time. And it is certainly one of the most unforgettable times we had in Vietnam. Nancy made our booking reservation easy, she was so careful to make sure everything would run smoothly. Though the pick up in Hanoi was a bit late due to the traffic jam, the transfer on a luxury bus was super comfortable. The rest of our trip on Alisa Cruise was perfect from the staff, activities, entertainment, delicious food to the lovely room. Overall, this trip was worth each penny in the price. We would definitely recommend Alisa to anyone and come back if possible.
Jaxon
NewZealand"My fantastic vacation in Halong Bay"
It was my first-time experience on a cruise ship, and this trip was more than I expected. We were arranged in a spacious room with a nice view. The cruise was luxurious and super clean. All the staff was great and helpful. They tried to solve your needs as soon as possible with a lovely smile. Our tour guide, Ms. Thuy Trang, was good. She took us to visit the cave, island, and Tai Chi. Thanks for this amazing trip.
Dieter Bohlen
Germany"Perfect Cruise"
Amazing trip with Alisa. We had a great overnight stay on Alisa Cruise. Everything was well-organized from the pick-up, embarkation, activities. The room was nice with a spacious bathtub. The restaurant was beautifully decorated, and we had great food here. I particularly enjoyed the hiking to the mountain where I could observe the whole view over the Bay. This trip was even so special to me because it was on my birthday. I was surprised that the cruise did prepare for me a birthday cake and give me a rain of wishes. What a memorable birthday party! I would like to express my appreciation to all the staff on the boat for making my trip so special. They were all kind and lovely. Our guide always tried to make the atmosphere great with lots of laughs. Thanks, Alisa. You will be not disappointed if going on this cruise.
Moe Y San
Myanmar"Enjoyable 2 day cruise"
I booked the trip on Agoda after I had read good reviews about Alisa Cruise. Then Nancy sent me a quick rely on my booking. The communication was easy and convenient because we discussed it in Whatsapp. Nancy was good at keeping in touch with us to help us solve our inquiries though the timezone is so different. Thanks, Nancy for your efforts. Initially, I booked a junior suite, after that, I got a free upgrade to a higher quality room. The room facilities were good, the view was amazing too. I didn’t depart from Hanoi, so we didn’t need a pick-up. It was easy to get a deduct on the price because the pick up was optional. The food was excellent with many options. A must-have experience.
Lee Kin Mun
Singapore"Excellent customer service"
We booked a trip for 3 days 2 nights with Alisa Cruise for my family of four people. The payment was fully done. Unfortunately, the monster of Coronavirus has traveled worldwide, we must cancel the cruise trip. When we decided to cancel, we got a full refund. I didn’t expect that due to the refund policy. That’s great customer service. I was recommended Alisa Cruise by my friends who did a trip with this cruise ship last year. It was so upset we were unable to go on this vacation. But we probably rebook and take this trip when the epidemic will be controlled.
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