Terms and Conditions - Halong Bay Cruise Deals

Terms and conditions

Please kindly read these terms and conditions carefully!

First, this agreement is a combination of the terms and conditions for Halong Bay Cruise Deals and affiliate companies to provide services for the Users who intend purchase or inquire about any products or services of Halong Bay Cruise Deals which including the offices, sales staffs, promotional campaigns, advertising, the telephone switchboard...

Once the Users use the services of Halong Bay Cruise Deals (booking online or signing our booking form when making a reservation over the phone or by email), you’ll be deemed to have read, fully understood and accepted absolute terms and conditions of this agreement on behalf of all persons in the party. Remember that all rights and obligations of users and/or of Halong Bay Cruise Deals for any services provided by Halong Bay Cruise Deals will be limited in the scope of this agreement. From time to time, this Terms and Conditions are subject to change and it is your responsibility to check these terms and conditions whenever accessing or using this site.

Changes in booking

In case you want to change your booking (the number of room, itineraries, airline tickets, hotels…), please inform Halong Bay Cruise Deals so we can proactively make procedures to change services for you.


If you are a foreign tourist, you’ll be responsible for reading your insurance policy before you travel and ensuring that the insurance scheme provides you with the requisite level of cover.

If there are any complaints or disputes with regards to insurance benefits, the Users will liaise directly with the insurance company and Halong Bay Deals shall not give any undertaking, whether express or implied, as to accept the requirements of insurance companies.

Moreover, if the Users also need to take out the health, life or property insurance, they must overbook and pay an additional amount according to the insurance coverage that they wish for Halong Bay Deals at least 03 days before the departure date.

Complaints and claims

If you feel unsatisfied with any service Halong Bay Deals has provided, you can inform your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

If the Users wish to make a complaint in relation to a holiday, they should inform the Company’s representative at the location where the complaint arises, thereby giving the Company reasonable opportunity to rectify matters.

In case of a claim for compensation, the Users must notify the Company in writing by email, regular mail, or fax not later than 30 days after his return to the port of departure. And Halong Bay Cruise Deals will not be liable for any claims received after this period. Besides, the letter of claim must be attached to the relevant receipts and substantiating evidence.


If you have any questions simply contact Halong Bay Cruise Deals via the web form from Halong Bay Cruise Deals, email, fax, or phone. In case you fail to receive any reply from Halong Bay Cruise Deals in regard of your tour status within 24hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Halong Bay Cruise Deals customer service center at email [email protected] or phone at (+84) 987 975 514 immediately to ensure that we are able to deal with your inquiry in accordance with the terms of our Terms and Conditions.

Liability and responsibility

From Halong Bay Cruise Deal:

We will not be responsible for any loss, injury, damage to person or property as well as the theft sustained by passengers.

Halong Bay Cruise Deals is also not responsible for a client's failure to comply with customs regulations as well as the failure to perform the contract or the improper performance of the Contract.

Our company shall not be liable for any injury, loss, or damage, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, breakdown of machinery or equipment, sea fire, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Halong Bay Cruise Deals’s control.

Halong Bay Cruise Deals shall not be responsible for any negligent, fraudulent, omissions, of any equipment operated by those suppliers or any other party not directly owned or controlled by Halong Bay Cruise Deals.

We will not be responsible for screening, censoring or controlling the transaction, including confirming whether the transaction is legal and valid under the law of the jurisdiction where costumers live.

Halong Bay Cruise Deals is liable for a full refund of the money received from the client in case of cancellation any tour before the commencement of the tour.

We are responsible only for the transactions performed by users through our website.

From the Costumers:

Before the trip, the Users is obliged to check their travel documentation to ensure that all of the information is correct and if there are any errors or omissions, the Users should notify Halong Bay Cruise Deals immediately.

You must also ensure that their travel documentation is in order (passport, visa…).

In case the Users don’t arrive on the agreed date for the Tour, we are entitled to treat the Tour as having been canceled by the costumers.

The Users agrees to abide by instructions given by Company crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with Crew instructions.

The Users agrees also to conduct themselves properly to not to cause disturbance or offense to other holidaymakers.

You also are responsible for preserving accommodation and in case of damage, agree to pay the owner for the cost of repair or replacement of same.

The customers must be borne the additional expenses incurred due to delays, accidents, natural disaster, political actions, and unrest.

You’ll also assure compliance with all applicable laws and regulations on the use of services related to the competence of each transaction.

Modification or Discontinuance of service

Halong Bay Cruise Deals is obliged to curtail, alter, extend or cancel a Tour, the Consumer shall not be at liberty to maintain a claim for compensation due to alteration, curtailment, extension or cancellation because of the following reasons: natural disasters, adverse weather conditions, fire or other destruction of any craft or vehicle, destruction or damage to holiday accommodation, riots, civil commotion, exercise of legislative or government action, military or other authority, industrial action, strikes, requisition of equipment, shortage of fuel, mechanical breakdown, ....

For the clients who behave illegally or objectionably toward its employees and agents, our Company reserves the right to modify or discontinue service. In that, the behavior which is obscene, racially offensive or of a sexual nature is considered as the offensive behavior.

Payment and deposit for booking cruise Halong Bay Cruise Deals

To complete the service booking process, please deposit Halong Bay Cruise Deals to keep the service for your group (usually the deposit is usually 30-50% of the contract value). Afterward, you’ll pay the remaining amount of money on the day of departure.

Our company provides you with 3 methods of payment: cash, bank transfer or card

  • For cash payment: You can go to Halong Bay Cruise Deals Office - 25, Group 7, Tan Mai, Hoang Mai, Hanoi, Vietnam. If you are busy or unable to go to our office, we’ll come to your home or workplace to collect money. When paying by this method, you will receive receipt, program certified by Halong Bay Cruise Deals.
  • For bank transfer: In this case, we will send you the information of the designated account (note: The transfer fee will be paid by you). And when paying by this form, please provide us with your email to Halong Bay Cruise Deals to receive: Receipt, the program with red stamp (Scand version) via Email.

Cancellations and refunds for booking cruise Halong Bay Cruise Deals

If we cannot make the tour, we must notify the customer immediately and pay the customer the full amount of money paid by the customer within 3 days of the cancellation notice in cash or transfer.

In case you cancel the service after payment of the deposit, you won’t be refunded the deposit.

If you cancel the services 8-10 days before departure, you will be fined 50% of the total contract value (Depending on the Cruise you book, we will give you a lower fine).

Cancelation the services 5-7 days before departure, you’ll be fined 100% of the total contract value (Depending on the Cruise you book, we will give you a lower fine).

In case of bad weather, Halong Bay Management Board will evaluate whether or not to cancel the schedule on the morning of departure. If the cancelation is necessary, we will arrange a replacement trip for you upon request or a full refund according to the itinerary policy.

Refund of Unused Services: we don’t refund or exchange in respect of sightseeing tours, accommodation, meals, transport or any other services which are included in the tour package but not used by passengers.

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