FAQ's - Halong Bay Cruise Deals

Frequently asked questions

Frequently asked questions that Halong Bay Cruise Deals have compiled and answered below!!

It depends on when you are planing to visit Vietnam. Once you decide your travel time, our experts will help you to know more about the weather during that period and recommend what you should bring appropriately.

Once you read through all details and are ready to book, please click the button “Book now” and make payment for a deposit or a full payment in the next steps. If you would like to customize the tour, you can choose to pay later and discuss with us to make the final decision before you pay. Our travel experts are willing to assist you with the booking.

Yes, meals are included as mentioned clearly in the itinerary (Breakfast at hotels, Lunch, Dinner). Do not worry about what to eat on your free days. There are a lot of restaurants with Vietnamese specialities that we can recommend to you once you arrive in Vietnam.

Yes, that’s possible to request to change the hotels & cruises or room class. In this way, the tour price can be changed depending on the services. Our travel experts will discuss this with you to finalize your booking.

Yes, the hotels listed are in the centre cities. They are centrally located and all within walking distance from good restaurants, shops, etc.

Sure, the tour can be customized on request. If you would like to change the itinerary or services, please feel free to discuss with us for a appropriate itinerary. A surcharge may be required due to these changes.

No, you don’t. Today, Covid vaccination certificates are not compulsory to enter Vietnam.

Travel Insurance is required to enter Vietnam. You can buy travel insurance or medical insurance that covers COVID-19 treatment with a minimum coverage of $10,000. You can buy it online.

The local currency is Vietnamese dong, but A.D dollars are widely accepted and easy to exchange. Vietnam also has network of ATMs throughout the country's big cities and towns so you can withdraw money from ATMs easily. However, in local areas such as Mekong Delta, you are advised to exchange money for Vietnamese dong to buy things from the locals.

Tours to Halong Bay, Ho Chi Minh City and Cu Chi Tunnels mentioned in the itinerary are group tours with pick-up by shared shuttle bus. Private airport transfer is provided in Hanoi, Da Nang and Ho Chi Minh City.

Yes, private tours can be arranged instead. We will discuss finalizing your booking. In this way, an additional charge is required to upgrade to small group tours or private tours.

It depends on the time you confirm the booking. Once your booking is confirmed, we will arrange services included in the itinerary. If there is any accommodation not available, we will ask for your agreement to change the hotels stay and finalize your booking then.

With the tour services as mentioned in the itinerary, you do not need to pay any extra fee. In case there are any services customized, we will discuss them to decide the final tour price.

You can pay for the balance by cash or credit card on your arrival in Hanoi or Ho Chi Minh City. Otherwise, it is possible to make a payment for the balance using an online link.

As mentioned in the itinerary, the airlines can be Vietnam Airlines, Vietjet, Bamboo Airway, or Jetstar with 7kg carry-on, and 20kg checked baggage per person. However, Vietnam Airlines will be our first priority.

The average group size is 12, except for Halong Bay Cruise where you will transfer by shuttle bus and stay in a private cabin on the cruise.

Once you make the booking with us, our operators always follow and support you before, during and after the trip. Therefore, in case of unexpected situations such as missing a flight, losing passports, breaking some laws, or falling sick... please let us know for the best assistance.

If you have some specific requirements such as vegetarian or vegan meals or any diet restrictions, you can inform us before the trip for a better arrangement. Then you are provided with suitable meal options.

According to terms and conditions, the deposit is non-refundable All services will be arranged right after your booking is secured. However, for those which are not penalized by suppliers, we will send you a refund for them. In any case, please inform us as soon as possible so that we can support you immediately.

Australian passport holders are required to get a valid visa to visit Vietnam. Both Visa On Arrival and E-Visa are available for Australians to get a tourist visa for Vietnam. For an E-visa, please click the link and follow the instruction to apply for an E-visa: https://evisa.xuatnhapcanh.gov.vn/ (please allow at least 3 working days minimum to process). For Visa Approval Letter, you can send us your passport details and we will help you to apply for a Visa Approval Letter. Then you just need to pay cash of USD25 for a visa stamp at the immigration counter at Noi Bai airport.

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